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IBN Web based HelpDesk Software

IBN Helpdesk software is a system solution based on ASP.NET. It enables to organize tracking of client requests and create the scheme of help desk management using ITIL. IBN is a web-based helpdesk system which is accessed through the web browser in the internet. The Help Desk software is designed on the ASP.NET framework.

Web-technology makes the remote access to the help desk system real. The web-based Helpdesk software is meant for customer service and support.

ASP.NET help desk solutions enable to create the unified center for collecting requests and organize issue management scheme. IBN Helpdesk system enables to work up both external users’ requests sent by e-mail and internal messages regarding issues and tickets in your company.

IBN Helpdesk lifecycle

help desk lifecycle

Besides providing the requests lifecycle from initialization to closing, the ASP.NET helpdesk solution enables to raise extremely the effectiveness of your company performance.

This can be reached by using work sharing tools, getting external users to take part in the work, multilevel management system, automatic notifications and wide range of reports.

IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service and support organization and call-center providing.

Key Tools of IBN HelpDesk

Internal and External issues, Spam filters

Automatic processing external messages sent by e-mail

Automatic routing of external issues to responsible users

Creating to-dos related to issues

Working on issues: solutions offer, status changing, reassignment of responsible users

Plug-ins for MS Outlook and Mozilla Thunderbird

Issue Time Tracking

Reports& Statistics

Next Steps

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