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Technical Support
Have you read IBN documentation? Take a look at white papers. You will find the official documentation developed and maintained by the IBN team. It provides detailed and easy-to-find information that is designed to be easily accessible and readable.
>>View documentation
Community forums
Mediachase community forums allow developers and users for communication with each other about specific IBN related issues. You can ask questions and quickly find solutions for any issue or challenge you encounter.
Support plans
Customers who purchase any of our business server packages to set up IBN in their own environment are entitled to maintenance releases as well as free support in our forums (guaranteed response within 3 days). For those who is interested in a higher level of support we offer special Software Maintenance Plans which entitle you to maintenance releases, free upgrades to new versions within a year, and email support (response within 1 day).
>>Read more
IBN on-demand subscription solution
Customer support is included in monthly subscription fee. There are various levels of support depending on the hosting plan you choose, including, support via our forums and email as well as phone support during business hours.
>>Read more
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Customization & Integration
If you need assistance in any aspect of IBN software installation, planning, configuration, or operation, our highly trained consulting team can help you. They can assess your current processes, plan your IBN implementation, assist with installation and configuration, train key end users and operational staff, and do everything you may need to make sure you are getting the most out of your IBN software.
>>Contact us
Custom development
Although IBN offers tremendous flexibility we understand that some organizations have special requirements and other needs beyond the scope of our standard packages. If this is the case, we are pleased to develop custom reports or application extensions that help to adopt IBN to your business practices.
System integration
We can tailor IBN to integrate with your existing third-party and legacy systems. Just a few examples include interfacing IBN with accounting or HR systems, or your existing web portal.
Customization, on-site training
Our professional services consultants provide training programs tailored to specific installation and workflow processes of your company. Training and materials can be customized to fit the exact needs of your company.
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